Meet Members 1st

A Force for Good

Built by will, forged by people, and powered by a proud member experience, we’re here to bring a human approach to the world of finance.

What we believe

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Our mission

We serve our members, associates and communities through support, empowerment and meaningful relationships.

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Our vision

We are growing our faM1ly by delivering everything they need to live well financially, through all of life's moments and milestones.

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Our values
  • We deliver unparalleled experiences through a culture of WE. WE > me.
  • We are servant leaders—at work and in the communities we serve.
  • We are financially safe and sound stewards of member dollars.
  • We are a faM1ly.
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Our community service

We exist to strengthen our communities, because our communities are stronger when we come together as one. It's why our associates volunteer thousands of hours each year to local charities and causes. It's why we donate generously to nonprofits in the regions where we do business. This is how we translate our mission into meaningful action.

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Our leadership

What sets our team apart isn't just their dedication and experience—it’s the fact that they live and work right alongside our members. How else could we be truly in touch with the communities we serve?

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For your protection please be advised that public Internet email is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public email or submit any personal information that would compromise your identity including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother's maiden name. Members 1st will not respond via public Internet email to requests-for-account-information or account activity. Please contact Customer Service with these types of requests at (800) 237-7288 or (717) 795-6049.